EOS Insights.

Annual Report of the EOS Group 2017/18

‘Challenge accepted’ is the theme running through this year’s annual report ‘Insights’. It reflects how we deal with change. It has now become a way of life, whether it involves new technologies, new communication channels or the way we work together. Very little stays the same. And the transformation is happening at warp speed. Both for us and for our clients. We react to this with creativity, a solution-oriented approach to our work and by being open to lifelong learning.

For every big story, our employees, clients and partners have identified their greatest challenge in the 2017/18 financial year and how they coped with it.

And by the way: If you want to know what my own personal challenge was, click here to find out. I can let you know in advance that I am still not done with this task. Quite the contrary: As a group we are still in the midst of the change and renewal process.

Keep questioning. We do too!

Yours Klaus Engberding, CEO of the EOS Group

  • Our Vision for EOS.

    EOS is becoming a technology-driven financial investor and international innovation leader: CEO Klaus Engberding on his vision for the Group.

    Read here

  • Digital perspectives.

    Why do you get up in the morning and go to work? At EOS the staff and the CEO are answering this question together.

    Read here

  • Building the future together.

    The EOS Group is different today than it was just one year ago. A far-reaching cultural change is making EOS quicker, more agile and more digital. The goal is clear: ‘For a debt-free world’.

    Read here

  • Machine learning is coming into its own.

    How does data-driven decision making work in receivables management? Pioneering work done at EOS shows the potential of machine learning.

    Read here

  • Shared data is better data.

    With its new Center of Analyics EOS now has a shared data platform for all its subsidiaries. The CoA analyzes data from all markets and accounts for their regional characteristics.

    Read here

  • Towards better decision-making.

    The predictive power of its analytics platform D3 enables EOS to contact each debtor in the most promising way - with convincing results.

    Read here

  • Our year in numbers.

    A 19.8 percent increase in turnover. 237.6 EURO million in earnings. And 7,441 employees with zero doubt about the future: EOS had a great business year 2017/18.

    Read here

  • NPL deals: new ground and familiar sights.

    EOS is expanding its position as a leading buyer of NPL: in 2017/18 the Group consolidated its position in Serbia and Spain and entered the Canadian market.

    Read here

  • Speeding things up for EOS' B2B clients.

    Business customers benefit from EOS' new self-service portal Stargate that helps speed up collection processes. New features are driven by user feedback.

    Read here

  • Innovation, every day.

    EOS is embracing digitisation: The company is innovating debt collection with its apps, customer platforms and AI systems.

    Read here

  • Debt collection across borders.

    EOS partner company Al Wadi is working in one of the most challenging markets for receivables management: The United Arab Emirates.

    Read here

  • Guardian of the holy grail.

    To meet rising data protection requirements, EOS' Chief Compliance Officer Kirsten Pedd is rolling out a global data privacy strategy.

    Read here

  • Speed beats strategy.

    Disrupt yourself: Google Germany's former CEO Christian Baudis on how companies can survive the challenges of digitisation.

    Read here

  • Dunning needs a human touch.

    You don't want to annoy a customer - even if he missed a payment. That's why Slowakian lender Home Credit hired EOS KSI to handle its arrears.

    Read here

  • The record breakers.

    United Bulgarian Bank just sold the largest debt portfolio ever in offer in Middle- and Eastern Europe. Few companies can handle such a deal - EOS Matrix is one of them.

    Read here

  • “We want a happy ending for defaulting payers.”

    Defaulting payers often react with skepticism and rejection when EOS reaches out to them – until they realize that the call center agents are actually here to help them.

    Read here

  • Know your strength.

    Belgium's leading bank BNP Paribas Fortis has handed its receivables management over to EOS Aremas - to better focus on their core business.

    Read here