Financial sustainability - EOS in Serbia
Young woman in white blouse stands on a gallery in front of a high glass façade and looks at her smartphone.

Financial sustainability

EOS advocates strong, binding industry standards and responsibility guidelines. We apply strict criteria when we price portfolio purchases and make other investments.

Digital Responsibility & Cyber Security: How EOS protects sensitive data

Data are the business foundation of the EOS Group. This is why we employ around 90 people across the Group to constantly improve data protection and information security. With the help of monitoring tools, we were able to identify and stop around 600 attempted attacks in 2022/23 alone. As part of the new “Iron EOS” program, we are currently establishing a protection system that will enable us to respond not just quickly but also in a coordinated way across the entire Group.
How EOS protects data against cyberattacks
Close up of a man going through a data analysis on a tablet

Business Ethics & Safeguard Compliance: Helping to shape our sector

The EOS Group is involved in 23 European debt collection associations and various initiatives to help create strict and binding standards and responsible guidelines in the debt collection sector. 

To eliminate irregularities, the EOS Group also operates a platform that offers whistleblowers a protected space and is integrated in the mechanism of the Otto Group. There, employees, suppliers, service providers and customers can report compliance violations at EOS and in the Otto Group. None of the five cases reported in 2022/23 were substantial or necessitated a countermeasure.
EOS in the UN Global Compact: Alisha Kumar and Sibylle Weingart discuss the CR strategy of EOS.

Association work for high standards

Through its membership of numerous national and international associations, EOS is actively working to help design and implement ethical standards in the industry.

Responsible Acquisition of Portfolios & Partnerships:  Ispravne vrednosti tokom saradnje

Poslovanje nenaplativim kreditima zahteva visok stepen odgovornosti. U okviru grupacije Otto kao porodične kompanije, takođe pazimo na cene koje će dugoročno zadovoljiti interese i etičke standarde svih strana. Na primer: Tokom trogodišnjeg razdoblja, EOS će u saradnji s podružnicom Svetske banke International Finance Corporation (IFC) uložiti više od 100 miliona evra u nenaplative kredite i nekretnine u Istočnoj Evropi, u skladu sa standardima ESG (Environmental, Social and Governance). 

EOS primenjuje stroge kriterijume i prilikom biranja svojih partnera i kupaca. To ne uključuje samo redovne provere partnera i kompanija u pogledu rešavanja pitanja poput ljudskih prava, pranja novca i korupcije, već i crne liste naše industrije.

Naš Code of Conduct za pružaoce usluga, koji uključuje ciljeve održivog razvoja Ujedinjenih nacija i klauzule iz Zakona o dužnoj pažnji u lancu snabdevanja, obezbeđuje pošteno poslovanje s dobavljačima i od strane dobavljača.
During an official ceremony on September 20, 2022, representatives of IFC and EOS formalized their collaboration on the purchase of NPLs and distressed real estate in Eastern Europe. Marwin Ramcke, Vittorio Di Bello, Carsten Tidow, Ariane Di Iorio

Naš Code of Conduct: jasna pravila za pravednu interakciju

Uz naš Code of Conduct stvaramo obavezujuće obaveze za nas u pogledu naših svakodnevnih aktivnosti. Definisana načela ponašanja pouzdana su referentna tačka za naše zaposlene, kupce i partnere i dostupna su svima na internet stranicama kompanija EOS-a. Stalno radimo na usavršavanju našeg Pravilnika ponašanja. Njegova posebnost je što blisko odražava stvarnost ciljne grupe za koju je stvoren. Kao prilog ovog dokumentu, svojim zaposlenima nudimo module za učenje vezane za ovu temu.
Preuzmite odmah
CSR overview
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