Financial sustainability

Data are the business foundation of the EOS Group. This is why we employ around 90 people across the Group to constantly improve data protection and information security. With the help of monitoring tools, we were able to identify and stop around 600 attempted attacks in 2022/23 alone. As part of the new “Iron EOS” program, we are currently establishing a protection system that will enable us to respond not just quickly but also in a coordinated way across the entire Group.

The EOS Group is involved in 23 European debt collection associations and various initiatives to help create strict and binding standards and responsible guidelines in the debt collection sector. 

To eliminate irregularities, the EOS Group also operates a platform that offers whistleblowers a protected space and is integrated in the mechanism of the Otto Group. There, employees, suppliers, service providers and customers can report compliance violations at EOS and in the Otto Group. None of the five cases reported in 2022/23 were substantial or necessitated a countermeasure.

Poslovanje nenaplativim kreditima zahteva visok stepen odgovornosti. U okviru grupacije Otto kao porodične kompanije, takođe pazimo na cene koje će dugoročno zadovoljiti interese i etičke standarde svih strana. Na primer: Tokom trogodišnjeg razdoblja, EOS će u saradnji s podružnicom Svetske banke International Finance Corporation (IFC) uložiti više od 100 miliona evra u nenaplative kredite i nekretnine u Istočnoj Evropi, u skladu sa standardima ESG (Environmental, Social and Governance). 

EOS primenjuje stroge kriterijume i prilikom biranja svojih partnera i kupaca. To ne uključuje samo redovne provere partnera i kompanija u pogledu rešavanja pitanja poput ljudskih prava, pranja novca i korupcije, već i crne liste naše industrije.

Naš Code of Conduct za pružaoce usluga, koji uključuje ciljeve održivog razvoja Ujedinjenih nacija i klauzule iz Zakona o dužnoj pažnji u lancu snabdevanja, obezbeđuje pošteno poslovanje s dobavljačima i od strane dobavljača.