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EOS study: AI proves its worth in banking

Oct 15, 2026

4 min.

EOS Banking AI Barometer: AI proves its worth in banking – almost one in three people would even prefer talking to AI about sensitive financial matters.

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What does Europe really think about AI in banking?

The EOS Banking AI Barometer shows how European consumers rate the use of artificial intelligence in banks’ customer communication – from trust in fraud detection to proactive support with payment difficulties.

All results at a glance

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Annual and Sustainability Report 2025/26

In the 2025/26 financial year, the EOS Group once again delivered excellent results, confirming its strong position across Europe. Significant investments and a focus on sustainable business practices played a key role in this success. With resilience and innovative strength, EOS actively meets market challenges and helps shape the financial world responsibly and with a clear vision for the future.

Read the full report here

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EOS Research - because true knowledge makes a difference.

Knowing what drives the economy and society: That is our goal when it comes to market and consumer research within EOS. Our research, conducted in collaboration with renowned market research institutes, provides interesting insights into consumer payment behavior, payment methods, digitalization, and the advantages of using data.

To the study overview