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EOS Magazine

AI u naplati dugova: Na ovoj slici, dva stručnjaka zajednički analiziraju programski kod za automatizovane procese na velikom ekranu. Scena ilustruje praktičnu primenu veštačke inteligencije (AI) i robotizovane automatizacije procesa (RPA) u upravljanju dugovima – primer digitalne transformacije u upravljanju potraživanjima.

AI and the future of debt collection

Jun 25, 2025

4 min.

How is AI reshaping the financial sector? In this interview, Dobrin Mirevski and Paul Baltag share their views on upcoming changes – from ethical automation to real-time decision-making.

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Mlada žena na svom mobilnom telefonu pored člana EOS tima sa slušalicama, dok dve žene razgovaraju.

Innovation & Trends Corporate Responsibility

Plain language: Improving communication with consumers

Feb 25, 2025

3 min.

Plain language helps companies and consumers alike. In this interview, an expert in the field explains why that is so and why it is especially important in the debt collection segment.

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ESG: EOS has a clear agenda for environmentally conscious and socially responsible action. Corporate Responsibility experts see to it that the strategy is being implemented in the national companies.

Innovation & Trends Corporate Responsibility

ESG experts promoting sustainability at EOS internationally

Jul 31, 2024

4 min.

Commitment to strategy: Sustainability is becoming a success factor for financial companies. ESG experts at EOS are driving environmentally conscious and socially responsible action internationally.

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Kollecto+ je digitalni sistem naplate dugovanja grupacije EOS.

Receivables Management Innovation & Trends

Digital debt collection system: The success story of Kollecto+

Apr 30, 2024

3 min.

Almost half of EOS national subsidiaries work with Kollecto+. The digital collection system is making great strides and offers customers and consumers alike many benefits.

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Prikaz žene ispred računara okrenute prema robotu

Receivables Management Innovation & Trends

RPA: Improving quality with software robots at EOS

Feb 27, 2024

2 min.

“Programmed revolution”: The EOS Group is optimizing its digital receivables management with robotic process automation, freeing up staff for more complex and creative tasks.

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Cybersecurity expert Janusch Skubatz, Chief Information Security Officer of the EOS Group, with brown hair and white shirt

Data Analytics Innovation & Trends

Not sure about generative AI? The balance between innovation and risk.

Feb 16, 2024

4 min.

Generative AI offers companies enormous potential. The Otto Group reduces these risks with its in-house ogGPT tool. The EOS Group also benefits from this.

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Innovation & Trends

The new EOS brand: Pioneering and more dynamic and digital.

Mar 1, 2022

3 min.

In this interview, CEO Marwin Ramcke talks about the mindset behind the brand and what it means for the company’s business partners.

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Annual and Sustainability Report 2024/25

In our Annual and Sustainability Report, we reflect on a successful financial year in which we courageously tackled new challenges. The report outlines the EOS Group’s principal activities and business highlights, along with its strategies for corporate, social, and environmental responsibility.

Read the full report here

Dvoje zaposlenih u EOS-u zajedno gledaju u laptop, fokusirani na razgovor.

EOS Research - because true knowledge makes a difference.

Knowing what drives the economy and society: That is our goal when it comes to market and consumer research within EOS. Our research, conducted in collaboration with renowned market research institutes, provides interesting insights into consumer payment behavior, payment methods, digitalization, and the advantages of using data.

To the study overview